Chatbots have evolved from ELIZA’s rule-based scripts to today’s intelligent, conversational AI powered by natural language processing and machine learning. Early bots offered rigid, keyword-based interactions, while the 2010s introduced voice-enabled agents like Siri and Alexa with contextual understanding. Now, generative AI chatbots use transformer models and vast datasets to create adaptive, humanlike conversations. These… Continue reading Chatbots 2.0: The Future of AI-Powered Customer Engagement
Chatbots 2.0: The Future of AI-Powered Customer Engagement